The Importance of Feedback
Feedback is a response to an action. It is essentially an expression of the effect of a person’s behavior on other people. As such, it is a form of communication. In a business organization, feedback is a way of telling a worker how his or her action has affected a coworker, the work team where he or she belongs, the organization as a whole, or the clients of the organization. ((Heathfield, 2007) Perceived from the point of view of the initiator of the action, feedback could be an instrument of learning. It enables him or her to find out how his or her behavior has affected other people.